{"xsrfToken":"7c0ab29e425f32c2a5dfa57a05f4d525cf45d387_lout","branding":{"id":"3","key":"sd","name":"Support Desk","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/d6b37487-f73c-4302-b2d2-4fff8da79b6e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNzFhN2IzMS1mNDc4LTQ0MTQtOWZlYy04M2QyNzYyMDAwMDEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQ2YjM3NDg3LWY3M2MtNDMwMi1iMmQyLTRmZmY4ZGE3OWI2ZSI6WyJyZWFkIl19LCJleHAiOjE3NDU5NzcwMzcsIm5iZiI6MTc0NTk3NjQzN30.Rjw1TtZZXC-8JLCJnVat2tNa7JxezoTij0yAAqyu_eI&client=371a7b31-f478-4414-9fec-83d276200001&mode=fit","logoId":"d6b37487-f73c-4302-b2d2-4fff8da79b6e","isLogoAvailable":true,"helpCenterTitle":".","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":".","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#650c6f","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/4dbb7fa7-bc55-486d-9347-f92820c532ee/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNzFhN2IzMS1mNDc4LTQ0MTQtOWZlYy04M2QyNzYyMDAwMDEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjRkYmI3ZmE3LWJjNTUtNDg2ZC05MzQ3LWY5MjgyMGM1MzJlZSI6WyJyZWFkIl19LCJleHAiOjE3NDU5NzcwMzcsIm5iZiI6MTc0NTk3NjQzN30.D_V-Ln9SLXQgYJaIwUH9l5gse0RfGT4pPhw9zxl6srA&client=371a7b31-f478-4414-9fec-83d276200001&height=300&mode=fit","bannerMediaApiFileId":"4dbb7fa7-bc55-486d-9347-f92820c532ee","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"sd","projectId":13719,"serviceDeskId":3,"name":"Support Desk","description":"<p>Welcome! You can raise a Support Desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"10242","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":11014,"iconUrl":"https://spoonity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/11014","groups":[4],"key":""},{"id":"10487","name":"ML Campaign","descriptionHtml":"","callToAction":"ML Campaign","introHtml":"<p>ML Campaign</p>","icon":11004,"iconUrl":"https://spoonity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/11004","groups":[4],"key":""},{"id":"10488","name":"Onboarding","descriptionHtml":"","callToAction":"Onboarding","introHtml":"<p>If you need a new task for onboarding process, raise a request here.</p>","icon":11014,"iconUrl":"https://spoonity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/11014","groups":[4],"key":""},{"id":"10243","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":11003,"iconUrl":"https://spoonity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/11003","groups":[4],"key":""},{"id":"10244","name":"Suggest a new feature / improvement","descriptionHtml":"","callToAction":"Suggest a new feature / improvement","introHtml":"<p>Let us know your idea for a new feature or improvement.</p>","icon":12101,"iconUrl":"https://spoonity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/12101","groups":[4],"key":""},{"id":"10241","name":"Support Request","descriptionHtml":"","callToAction":"Support Request","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":12100,"iconUrl":"https://spoonity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/12100","groups":[4],"key":""}],"reqGroups":[{"id":4,"name":"General"}],"orderMapping":{"4":[10241,10242,10243,10244,10487,10488]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a04b3685-d5da-38e4-a2ad-2a7c68b66f22","appLinkName":"System Confluence","appLinkUrl":"https://spoonity.atlassian.net/wiki","spaceKey":"SD1","spaceName":"Customer Help Docs","spaceUrl":"https://spoonity.atlassian.net/wiki/spaces/SD1","isServer":false},"labels":[],"projectKey":"SD","serviceDeskId":3,"kbLinkDomainURLs":["https://spoonity.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNzFhN2IzMS1mNDc4LTQ0MTQtOWZlYy04M2QyNzYyMDAwMDEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMzcxOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NDU5Nzc2MzcsIm5iZiI6MTc0NTk3NjQzN30.ZyygKBZ8w7ivJ__6oUTBRRIrF8nLUNMsgUZR5JU4u5s","targetCollection":"upload-project-13719","endpointUrl":"https://api.media.atlassian.com","clientId":"371a7b31-f478-4414-9fec-83d276200001","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"a3d715a9-bbe8-4449-b404-64dbac62e012","name":"Dashboard 3.0","description":"How to navigate the latest release of our dashboard","categoryUrl":"https://spoonity.atlassian.net/servicedesk/customer/portal/3/topic/a3d715a9-bbe8-4449-b404-64dbac62e012","lastUpdated":"1581083148965","createdAt":"1581083106463"},{"id":"705e5640-57e7-4b43-9d32-6423fd466068","name":"Integrations","description":"How to connect Spoonity to various apps and external services","categoryUrl":"https://spoonity.atlassian.net/servicedesk/customer/portal/3/topic/705e5640-57e7-4b43-9d32-6423fd466068","lastUpdated":"1582749447261","createdAt":"1581468869877"},{"id":"0ada513a-f7d1-4f49-b9d5-105b081f40ba","name":"Mobile App","description":"Tips and tricks for the mobile application","categoryUrl":"https://spoonity.atlassian.net/servicedesk/customer/portal/3/topic/0ada513a-f7d1-4f49-b9d5-105b081f40ba","lastUpdated":"1582749463478","createdAt":"1581551388728"},{"id":"b3831bb5-2ecf-4ec4-a4fc-fd2f98661e11","name":"Mobile Ordering","description":"Guides for online / mobile ordering","categoryUrl":"https://spoonity.atlassian.net/servicedesk/customer/portal/3/topic/b3831bb5-2ecf-4ec4-a4fc-fd2f98661e11","lastUpdated":"1582749495948","createdAt":"1581554440512"},{"id":"651f51c1-87f1-4064-9bae-375384b3d1d7","name":"Onboarding","description":"Articles to help you onboard to Spoonity","categoryUrl":"https://spoonity.atlassian.net/servicedesk/customer/portal/3/topic/651f51c1-87f1-4064-9bae-375384b3d1d7","lastUpdated":"1582749508763","createdAt":"1581554904895"},{"id":"5f3810a1-c800-472a-aa3c-2767afcf9c76","name":"POS Setup","description":"Here you'll find guides on how to set up Spoonity on various POS systems","categoryUrl":"https://spoonity.atlassian.net/servicedesk/customer/portal/3/topic/5f3810a1-c800-472a-aa3c-2767afcf9c76","lastUpdated":"1582749518832","createdAt":"1581561510649"},{"id":"7b5ec371-86fa-4a8c-b27f-39beb8ac5289","name":"Hardware","description":"Tips on how to troubleshoot various hardware related issues (scanners, tablets, etc)","categoryUrl":"https://spoonity.atlassian.net/servicedesk/customer/portal/3/topic/7b5ec371-86fa-4a8c-b27f-39beb8ac5289","lastUpdated":"1582749540195","createdAt":"1581561519739"},{"id":"27a5b8a8-f242-4ed0-9cbb-dfe1f77433c1","name":"Best Practices","description":"Tips on how to run successful campaigns and promotions through Spoonity!","categoryUrl":"https://spoonity.atlassian.net/servicedesk/customer/portal/3/topic/27a5b8a8-f242-4ed0-9cbb-dfe1f77433c1","lastUpdated":"1582749551961","createdAt":"1581561536057"},{"id":"e69e8cd6-fbf8-493e-a63a-a4f583371932","name":"Training Guides","description":"Training guides you can pass along to your store front staff","categoryUrl":"https://spoonity.atlassian.net/servicedesk/customer/portal/3/topic/e69e8cd6-fbf8-493e-a63a-a4f583371932","lastUpdated":"1582749561710","createdAt":"1581561552101"},{"id":"0dfface9-0adc-4b80-a2c0-ee2dca4ecb36","name":"Dashboard Learn","categoryUrl":"https://spoonity.atlassian.net/servicedesk/customer/portal/3/topic/0dfface9-0adc-4b80-a2c0-ee2dca4ecb36","lastUpdated":"1668444720270","createdAt":"1668444648501"}]}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://spoonity.atlassian.net/wiki","kbLinkDomainURLs":["https://spoonity.atlassian.net"]}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal","name":"sd-portal-chat-header","html":"<div class=\"ap-container\" id=\"ap-com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal\">\n\n <div class=\"ap-content \" id=\"embedded-com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.spartez.jira.plugins.support-chat\",\n \"uniqueKey\":\"com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal\",\n \"key\":\"sd-portal-chat-header-portal\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.portal\", \"title\":\"sd-portal-chat-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://chat-api.spartez-software.com/sd-portal-chat?serviceDeskId=3&location=header&xdm_e=https%3A%2F%2Fspoonity.atlassian.net&xdm_c=channel-com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal&cp=&xdm_deprecated_addon_key_do_not_use=com.spartez.jira.plugins.support-chat&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJkZWEyNGI3ZGUzNTViOWVlNzVmNzcxZjhiMzBlNDZiYThlMDdhNjE4MzhmMzAyMzA3MDM5ZDAzMTk1ZTY0MWQwIiwiaXNzIjoiamlyYTo4NGI1OThlMy1kNjFiLTQ5NzQtYmNhYi05YWNhZGViNzc5MWUiLCJjb250ZXh0Ijp7fSwiZXhwIjoxNzQ1OTc3MzM3LCJpYXQiOjE3NDU5NzY0Mzd9.5K4bXoH2-lZWfuCboYKbxwGBmIXOAJVarcgGNKxDwM4\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImppcmE6ODRiNTk4ZTMtZDYxYi00OTc0LWJjYWItOWFjYWRlYjc3OTFlIiwiY29udGV4dCI6eyJuYXYiOnsiaXNOZXdOYXZpZ2F0aW9uIjp0cnVlfSwidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvc3Bvb25pdHkuYXRsYXNzaWFuLm5ldCIsImRpc3BsYXlVcmxTZXJ2aWNlZGVza0hlbHBDZW50ZXIiOiJodHRwczpcL1wvc3Bvb25pdHkuYXRsYXNzaWFuLm5ldCJ9LCJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiU0QiLCJpZCI6IjEzNzE5In19fSwiZXhwIjoxNzQ1OTc3MzM3LCJpYXQiOjE3NDU5NzY0Mzd9.jfymB4jH3sfoUZCHxQXId3mUV_Z8fedOjex9Lesfhy8\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://spoonity.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://spoonity.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"SD\\\",\\\"id\\\":\\\"13719\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"SD\\\",\\\"project.id\\\":\\\"13719\\\",\\\"servicedesk.serviceDeskId\\\":\\\"3\\\"}\",\n \"timeZone\":\"America/New_York\",\n \"origin\":\"https://chat-api.spartez-software.com\",\n \"hostOrigin\":\"https://spoonity.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"pearApp\":\"true\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}